Socius is a housing agency for mostly young people. We house anyone between the ages of, roughly, 18 – 30. Some of our locations are exclusively for students. This is the case for TWA (in Amsterdam) and Nano (in Wageningen). Accommodation becomes available when a tenant moves out. This means that we do not have several rooms or apartments in store that we can rent out at will. Additionally, we cannot guarantee anyone accommodation: for most of our locations, current residents choose the new resident through a selection event.
Socius’ properties are characterised by the residents’ endeavours. Every Socius location has a dynamic management team. The management team is responsible for both the social and general management of the location. Social management handles anything that is required for a comfortable, safe, clean, and habitable living environment. All other daily management tasks fall under general management. This includes handling maintenance requests and the coordination of social initiatives. Managers are trained and guided by Socius, and rewarded with adequate compensation.
In addition to the management team there will also always be a group of residents who are willing to actively apply themselves to create a community. This collaboration between residents is meant to improve overall cohesion and to create a pleasant living environment. Socius expects every single resident to be a good neighbour to their fellow residents, so everyone feels at home and can open up to each other.
We refer to this extra effort in our community as self-maintenance: everything that can be organised by residents will indeed be organised by residents.
What you can do to avoid contamination:
Please keep an eye on yourself and your neighbors. Stay home and avoid all social contact if you have a cold, a fever or a cough.
It is very important to observe the guidelines of the RIVM if you live together with a lot of people. In our buildings, which sometimes have large common areas, this can be difficult. We understand that. Nevertheless, we ask you to keep as much distance as possible from your fellow residents. Both in the common areas and outside. If you take the elevator and see that it is occupied, wait a while for the elevator to return empty. Receive as few visitors as possible and always keep a distance of 1.5 meters.
The government has called upon everyone in the Netherlands to work from home as much as possible. Socius complies with this. It is possible that some requests may take a little longer, since everyone works from home. Please keep this in mind. Other than that, there will be as few changes as possible.
However, it is important to know that we are still available for your questions. You can reach us via e-mail or on our general phone number: 030 30 20 364. If you call this number you have the option to reach our financial department, or one of our other employees.
You can reach us on on the working days Monday, Wednesday and Friday from 09:00 – 12:30 and 13:00 – 17:00. The financial department can only be reached in the morning on these days between 09:00 – 12:30.
You will find posters in every location with information about the coronavirus. On these posters you can find information about the virus itself, the symptoms, how to avoid contamination and what to do if you experience symptoms. The posters are available in multiple languages.
You can also find accurate information on the website of the RIVM.
Socius wants to appeal to the responsibility of all tenants. Please make sure to keep your own space and the common areas clean.
The technical management team will carefully take up all the maintenance requests again. This means you can submit every maintenance request, including the ones that are not urgent. The management team will take up the most urgent requests first. Please keep this in mind. Thank you for understanding!
Please follow the instructions you have been provided with if you have been in contact with your GP and/or the GGD and there are signs of, or a suspicion of, infection with the coronavirus. Inform other people about this. Because of privacy laws, Socius does not receive information about residents who might be infected with the virus. However, it could be very helpful if your neighbors and the management team are aware of your situation. You are in no way obliged to share this information, but keep in mind that it might be sensible.
With a joined household we mean spouses, registered partners or other life companions and parents, grandparents and children living at the same address.
Do you live together in an apartment? Then you are a joined household with your partner. You are not a common household with your living group or hallmates, keep this in mind when you go outside. Outside roommates must keep a distance of 1.5 meters towards other people.
Check the website of the RIVM for current information. Here you can find information (in English) about symptoms, an overview of the numbers and who you have to call when you fall sick.
Here you can find information from the Dutch government on the novel coronavirus.
Here you can find information from the ‘GGD’ in Amsterdam.
You can also call the national information line: 0800 1351.
We are happy to welcome you in one of our locations. From 26 June, adjustments have been made regarding the corona measures. Listed the most important changes for you. If you don’t find the information you were looking for on this FAQ-page, you can send an e-mail to the management team of your building. You can find contact information here.
Moving in
There is no longer a visitor restriction, if you need help moving in. However, please take care of yourself and your neighbours. Keep 1.5 meters where necessary and wear a face mask if you can’t keep your distance anymore. Rather wait when you see the elevator is crowded.
Gatherings and getting to know your fellow residents
Because of the restrictions imposed by the Dutch government, gatherings are not allowed. For example, parties and walk-in consultation hours will not take place until further notice. We understand you want to meet your fellow residents. Please be careful and don’t forget to keep your distance.
At Socius we have different gatherings. Some gatherings are allowed again and others are not allowed yet. Check out our page to get more information here.
Measures and initiatives at your building
We confide in the responsibility of our residents. We ask everyone to wash their hands thoroughly, always cough or sneeze in their elbows and not on their hands and keep a distance of at least 1,5 m at all times. Keeping a distance might be difficult in our buildings with shared common areas and utilities. We understand. Still, we ask you to keep your distance as much as possible. In every location you can find posters with information about the measures.
We notice a lot of awesome initiatives. Flowers are handed out, people get groceries for their neighbors and there are spontaneous concerts. We are proud to see this. Do you also have a great idea? You can let us know by sending a message in Connect.
Generally, accommodation becomes available only when a tenant moves out. This means that we do not have a several rooms or apartments in store that we can rent out at will. Additionally, we cannot guarantee anyone accommodation: For most of our locations, current residents choose the new resident through a selection event called ‘hospiteeravond’.
You can find an overview of all our locations here. Each location has a description of how the sign up and selection process works.
Depending on which location tickles your fancy, you can respond to available accommodation either through the government-appointed social housing platform WoningNet or our own platform, called Socius Connect. At our sign up page you can register for Socius Connect for free.
Do note that all accommodation presented on WoningNet will require at least a 5 year wait.
If you have any questions about signing up for a location, please feel free to send our managers an e-mail! All contact info can be found on this page.
Generally, our locations use either ‘hospiteeravonden’ or ‘infoavonden’ for selecting new residents. Being personally present at these events is mandatory. Without having attended an information or selection event you will not qualify for any accommodation at a Socius location.
Are you not going to be able to attend a ‘hospiteeravond’ because you’re (still) abroad but you have already succesfully signed up for one? Then you may want to try contacting the group manager organizing the event. Their contact details can be found in Connect, under ‘Find a living space’ -> ‘My registrations’. You can ask them whether the group would be open to you calling in using a program like Skype or FaceTime. Please note that the group manager has the final say in this – they may not want to, or be able to, go through the extra effort required for this.
Are you not going to be able to attend an ‘infoavond’ because you’re (still) abroad? An infoavond is slightly more complicated; it’s an event at which you’ll be shown the accommodation and a lot of information is given. Typically, those who attended will be invited to fill out an online form so they can express their motivation for living at that accommodation. Have you already signed up for an information event that will take place while you’re still abroad? Please email the location’s management team (Contact page).
These are mandatory events to attend for anyone wanting to be considered for the available accommodation.
A ‘hospiteeravond’ is an evening organized by the current residents of part of a Socius location; typically the residents that share one partical hallway and the connected facilities. Through Connect an invitation is sent to all those who signed up for that location’s waiting lists. Around 10 to 15 slots are available for a hospiteeravond. Sometimes this means, if a location is very popular and there are many looking for accommodation, that those slots fill up within a few minutes. Those who signed up will find more details on the event under ‘Your registrations’ under the ‘Find a living space’ option.
In most cases we do not require residents to follow a university program to live at our locations. There are two exceptions. The first exception is TWA has rental agreements called ‘campus contracts’, which means that you can only live there if you’re enrolled at a university (‘wo/universiteit’), university of applied sciences (‘hbo/hogeschool’) or are enrolled in vocational education (‘mbo/beroepsonderwijs’). The second exception is Nano. To become a resident at Nano, you will need to be enrolled in a program at the Wageningen University & Research.
All those interested in one of our social housing locations will need to meet the income requirements. These requirements are dependent on the particular type of accommodation. Almost all our locations featuring apartments (meaning: accommodation where all facilities are included in the apartment offered and is not shared with others, such as a kitchen and a bathroom) are social housing. One exception to this is De Saffier. De Saffier is not social housing. There are income requirements for De Saffier, however, any available accommodation is listed through our own Socius Connect platform, as opposed to the government-appointed platform WoningNet which all social housing is listed through.
An overview of all our locations (and whether or not they are social housing) can be found below.
Living together is permitted in some cases. In all cases the following applies: you need permission from Socius.
Your situation:
Want to know more? Don’t hesitate to reach out to our management team. You can find the contact details for each location on this page.
Socius houses ‘young people’: all our locations are directed at providing accommodation for people between the ages of, roughly, 18 and 30. Some locations do not have age restrictions. These are De Saffier, De Veltroos and De Nieuwe Eyk. We always advise people looking for accommodation to do their research and evaluate whether the atmosphere and character suits their needs and wishes. Having doubts? Please don’t hesitate to contact our colleagues at each location. You can find all contact details here.
Any refugees or former refugees that we provide housing to are registered through the local municipalities. There are no additional priority arrangements. We would like to encourage everyone to follow our general registration procedure.
None of our locations are suitable for children. Because of the temporary nature of our locations our accommodations do not fit the needs of (small) families.
Socius does not offer accessible accommodation at this time.
Socius is not a healthcare provider. That is why we work together with external parties. This is Youké for most locations where vulnerable young people live. Registration for De Nieuwe Eyk is done via the waiting list of ‘Beter Wonen’. As soon as a room or an apartment becomes available for this special group, someone will be brought forward through ‘Het Vierde Huis’. Are you a supervisor? Please contact Beter Wonen via beterwonen@hetvierdehuis.nl.
Non-active users are regularly removed from our waiting lists. This way, any closed waiting lists regain availability and we are able to ensure that the waiting lists are comprised of those looking for accommodation only.
It’s possible that the available slots for this event were filled within minutes: when the guest lists for these events are opened, all those who signed up for those locations receive an invitation. For some locations, that means that a large number of people will try to sign up for an event that has a limited availability – 10 to 15 slots. Those who are fastest have the largest chance of getting on the list.
However, even though the list may appear full at this time, it is possible that someone may cancel. In that case, their slot will become available again through Connect; so keep an eye on the ‘Current offers’ section for this reason.
Please contact the location of the selection event that already took place. They can help you with removing you from the old selection event so you can sign up for a new one.
Attendance at an information event is mandatory. Unfortunately, you are not eligible for the room or appartement if you do not attend the information or selection event We cannot make exceptions. Please keep in mind that a substitute is not allowed as well.
Log in, using your emailaddress and password, to Socius Connect at the following URL: connect.sociuswonen.nl. After logging in, select ‘New ticket’ under ‘Tickets’ in the menu on the left. Can’t find it? We made a GIF to explain (the GIF text is in Dutch, however, the location of the menu is the same.)
Forget your password? No worries! Just select ‘Did you forget your password’ on the login page, right next to the ‘Log in’ button and follow the steps shown. Do you have any problems or additional questions on using Socius Connect? Our Connect helpdesk will be happy to help you out: connect@sociuswonen.nl. Please include a screenshot of the problem with your email – that always helps.
I can’t seem to login anymore, what should I do?
To properly help you with this question, we require some additional information. What is the error that is shown when you try to login? Generally, there are two options:
Let us know what the problem is you’re encountering by sending the Connect helpdesk a message at connect@sociuswonen.nl.
I’ve lost my password for Connect, what should I do to get a new one?
If do not remember your password you can create a new one by selecting ‘Did you forget your password?’ on the login screen, to the right of the ‘Log in’-button. After filling out your information, you will receive an automated email that contains an activation link with which you can create a new password.
My Connect account seems to be deactivated. How can it be reactivated?
If your account has been set to be deactivated, it is probably because you were marked as absent without a having contacted the organizer of a selection event. Socius is strict on people attending these event, so that they happen in the best way possible. Only in some cases your account may be reactivated. To do this, please contact the management team of the location where the selection event took place.
Your group manager is your first point of contact within the community. For example, you can talk to him/her in case of social tension within your group, when you have general questions about Socius, but also when passing on maintenance requests for the shared spaces. Additionally, you are welcome to talk to your group manager if you have any ideas to make your community more pleasant.
Our managers on-site work part-time and flexible hours. This means that they are often not reachable by phone. The best way to contact them is to send an email. An overview of all contact details for all locations can be found here.
Are you a resident and would you like to notify the management team in case of an emergency situation* taking place in the building? Please call the emergency hotline: 020-5148643.
To contact the management team for non-pressing issues please create a ticket in Connect. You can also visit the management team’s office hours (if applicable) or send an email (Contact page).
*’Emergencies’ are situations that pose immediate danger or (serious) consequential damage. Examples of this are: serious leakage, non-functioning heating at outside temperatures of below 10 degrees Celsius, large-scale power outages and malfunctions in the fire alarm system. Are you encountering violent situations involving two or more persons? Please always notify the national emergency services first: 112.
If you’re a resident of a Socius location, you should contact the emergency hotling in case of an emergency in your building. The number is 020-5148643. In case of serious danger to persons please call the national emergency services through 112.
‘Emergencies’ are situations that pose immediate danger or (serious) consequential damage. Examples of this are: serious leakage, non-functioning heating at outside temperatures of below 10 degrees Celsius, large-scale power outages and malfunctions in the fire alarm system. Are you encountering violent situations involving two or more persons? Please always notify the national emergency services first: 112.
Note: Have you locked yourself out of your accommodation or have you lost your keys? These are not seen as situations for which you can contact the emergency hotline. You are personally responsible for having one of your spare keys available through a neighbor or a friend. You may call the emergency number in this situation, however: there is no obligation from Socius / your location’s management team to assist you in this situation. If the management team is willing to meet with you and provide you with access to your accommodation, you will be charged €50. More information on this under ‘I’ve locked myself out. Can the management team open my door for me?’.
Living in close quarters with many other young people means that you will have to tolerate normal ‘living’ noises. Often, residents produce quite a bit of noise without being aware of it. Please talk to your neighbors to find a solution together.
Has a constructive conversation with your neighbors proven to be difficult? Only in this case you may contact your hall/group manager. Please also submit a ticket on the situation in Connect. This way the management team will know when and how often you’re experiencing nuisance is experienced.
As a tenant you are personally responsible for distributing your spare keys. Please consider leaving spare keys with family, friends, neighbors or roommates you trust.
Have you lost your key? If your management team has office hours, you can visit and ask whether one of the managers would mind accompanying you and opening your door for you. No office hours (soon)? Then you have the option to call the emergency hotline. Depending on their availability, a manager can meet up with you and open your door for you. For this service you will be charged €50,-.
To clarify: Socius / the management team of your location is not obligated to assist you in this situation. You should not assume our managers are available around the clock to open your door for you. Additionally, you are free hire a locksmith. Note: Have you hired a locksmith, and has this caused damage to your lock or door? In that case, you are responsible for any resulting damages.
When you move out you must make sure that your home is clean, whole and empty. The starting point is the condition of your residence as it was when you received the keys. Before you leave the house, you fill in the pre inspection form. This form will be checked by the property manager during your handover and will be confirmed, if filled in correctly, by the ‘end inspection form’.
Any costs for delivery defects, (consequential) damage or non-compliance with the eviction obligation will be recovered from the tenant. For more information about the rights and obligations when delivering the property, take a look your rental contract. The residence handover is complete when all keys have been returned. Until then, the house has not yet been handed over.
Do you feel that the floors, staircases, windows are dirty because the cleaning team isn’t doing their job correctly? Please notify the management team by creating a ticket in Connect. Do you feel like your neighbors are creating an unsanitary environment? Please talk to each other about this. Are you having trouble in this process? Let us know through Connect.
Please let the management team know by creating a ticket in Connect! Socius will tackle the vermin control in the common areas. We will fight the vermin with poison and/or traps. If necessary, we call in the pest control service.
You are responsible for preventing and controlling vermin in your own living space. In this, it is highly important that you (and your neighbors or housemates) also work to create a sanitary living environment.
These suggestions can help:
– Exposed food or food waste;
– Immediately dispose trash bags and/or empty pizza boxes;
– Store all your food in lockable bins;
– Clean your home properly.
Have you encountered bedbugs in your home or in the building? Please contact the emergency hotline immediately: 020 – 51 48 643. Socius takes action to prevent them from spreading in the building.
When you feel that your ticket(s) has not been handled properly, you may file a complaint with Socius. To do this, please send a message containing a complete description of the situation to info@sociuswonen.nl. Include the following:
After you’ve sent us your message, we will escalate your complaint to the relevant location manager.
Our management teams strive to personally handle each ticket within 3 to 5 working days. Have you been waiting for a response for longer than 5 working days? Please let us know through the chat function in Connect in the ticket submitted. Go to Tickets –> My tickets and select the corresponding ticket to contact us.
When you own a property, there are two kinds of insurance. An insurance for the building itself (opstalverzekering/property insurance) and insurance for any possessions inside of the building (inboedelverzekering/household insurance).
Either Socius or the owner of the properties that we rent is responsible for the property insurance for the buildings themselves. As a tenant you are responsible for taking out household insurance. If you choose not to insure your possessions, there is no process to receive compensation through Socius.
This is why we strongly advise every resident to take out a household insurance (inboedelverzekering).
Yes, it is possible to move to another residence within your current residential location. Note: the options/processes of moving to another house is different for every residential location.
Will the house be rented through Woningnet? You should apply for the house through the advertisement that has been placed on Woningnet.
Will the house be rented through Connect? Socius is taking into account a 1 calendar month cancellation period. Because of this you should cancel your own room before the first day of the month. Keep in mind that you have to cancel in the same month where the residence of your liking will be cancelled as well. During this cancellation on Connect you can leave a note saying you want to move to another house within your residential location. We recommend to also send an e-mail to the info@ email address of your location. After this we will let you know if it is possible for you to move into the other house. If moving is not possible you can withdraw your own lease cancellation.
Are there more people interested in the house? Together with a ‘gangbeheerder’ all interested residents will try to figure out a solution. Is there no solution? Socius will organize a ‘hospiteeravond’ for people that are not renting at the location.
Note: if you don’t cancel the lease of your own house before the first day of the month, it is not possible to move to the house of your liking.
Do you live at TWA, Karmijn, Set, Wonen op de Hoek or LOhuizen? There is a parking area near your house where you, or your visitors, can park your car. Do you want to rent a parking spot? Send an e-mail to: parkerenamsterdam@de-alliantie.nl.
The maximum storage duration for your bike is 30 consecutive days. You may only park your bike in designated parking areas. These areas are marked or indicated with signs. Please make sure you park your bike in the right place.
We want to make sure there is enough space for you to park your bike close to your residential location. We have noticed that parking areas are sometimes crowded with orphaned bicycles, causing others to not be able to park their bike. Moreover, we want the bicycle parking areas to look respectable, therefore we remove old bikes. It is also safer to remove dangerously or incorrectly parked bicycles. In order to maintain the parking facilities of the parking area, we use a bicycle policy with a set parking period.
Orphaned bicycle: An orphaned bicycle is a bike that has not been used for an extensive period of time, and of which the owner is unknown. In order to allow us to check if a bicycle has not been used for a longer period of time, we adhere to a maximum parking period of 30 consecutive days.
Bicycle wrecks: A bicycle is considered a wreck when: you are not longer able to ride it, or if it looks like a wreck. For example, these are bicycles that are missing vital parts, or of which specific parts are broken, such as a wheel or a saddle. Bicycles that look neglected (for instance, if they are covered in moss, or have flat tires) will also be considered a wreck. These bicycle wrecks will be removed immediately. We will not attach any labels to bicycle wrecks. We will of course carefully assess whether or not the bicycle is a wreck.
Incorrectly parked bicycle: Incorrectly parked bicycles are bikes that are parked outside of the designated parking areas. When an incorrectly parked bicycle is noticed, we will attach a label to the bike, and the owner has 3 hours to move it. Has the bicycle not been moved after 3 hours? Then we will take the bike with us, and you have 30 days to reclaim your bike.
Dangerously parked bicycles: Dangerously parked bicycles are bikes that are parked in such a way that they pose a threat or create a dangerous situation. For instance, because they block an entrance used by emergency services, or an escape exit. Because of the immediate danger these bikes pose, we will directly remove these bicycles.
There is one moment per week during which you can collect your bicycle. This varies between locations. Please ask property management when you can collect your bicycle at your location. Send an email to your property management’s email address, or report it in Connect. You can find the contact details here. Please remember, there are costs involved in collecting your bicycle. You must pay €12,50 in order to get your bicycle, that has been taken, back. This amount will be collected together with your rent.
Bicycles that have not been claimed or picked up within the 30 day pick up term, will be destroyed or sold.*
*At some locations it is possible to store your bicycle for longer.
Each year we determine the rent increase according to the Dutch Home Valuation System. The closer your rent is to the value of the Dutch Home Valuation System, the less it increases.
*Expections are: the dependent houses at De Saffier and the independent houses with fitting allocation in some of our locations in Amsterdam.
Contact your location’s rental manager by sending an email. You can find the management team’s contact details on this page.
In some situations, you may have someone else live in the accommodation that you are a tenant of. You will need to ask permission to do this. Without permission, subletting is illegal.
The regulations for subletting differ per location. Renting out your accommodation through Airbnb or similar services is not allowed in any shape or form. During your absence you will be responsible for your accommodation and the monthly rent payments.
More information on the possibilities of subletting can be found with the rental manager of your location. You can contact the rental manager by emailing; all contact info can be found on this page.
Taking into account a 1 calender month cancellation period, you can cancel your lease through Socius Connect. To do this, create a new ticket by selection ‘Tickets’ > ‘New ticket’ > ‘Kamer opzeggen’. The rental manager of your location will then contact you for the following process.
Your accommodation has a cancellation period of 1 calendar month. Example: Are you cancelling your rent through Connect on March 3rd? Then your final day of renting your accommodation is April 30th. If you cancel your rent on March 31st, the final date is still April 30th.
This cancellation period is also mentioned in your rental agreement.
When you do not pay your rent (in time), Socius will send you a reminder. You will need to transfer the sum as soon as possible. Did you pay your total rent due and feel that the reminder is incorrect? Please contact our financial rental department: huurzaken@socius.nl.
Did you receive a reminder but are you unable to pay the sum (in full)? Please contact our financial rental department as soon as possible: huurzaken@sociuswonen.nl.
Have you delivered your accommodation at the end of your lease damagefree and do you not have any outstanding debt? Then you will receive your deposit at the end of the month following your last month of rent. Example: Did you rent your accommodation until the end of December? Then you will receive your deposit at the end of January. Do you have any questions concerning your security deposit? Please contact the financial rental department: rent@socius.nl.
Are you behind on rent and do you want to fix this with a paying arrangement? Paying arrangement are possible in some cases. If you are a resident you can send a proposal for a paying arrangement to our financial department. You can send an e-mail to: huurzaken@sociuswonen.nl . Please clearly state in this e-mail why you are behind on rent. We will contact you about the possibilities.
We understand that you call our head office when you have a question about financial matters. However, we are not allowed to share all information and data by telephone. This is because of the privacylaw. Do you have a question about your specific financial situation? Therefore send an email to huurzaken@sociuswonen.nl.
Questions about general financial matters can be answered by telephone.
Who pays which levy?
Because these regulations can differ per municipality or water board, the naming may differ slightly in your case. When in doubt, you can always contact the party that sends you an invoice. We are often the sender, in some cases the municipality and sometimes an invoice comes from a tax partnership or a water board.
Normally in The Netherlands, small maintenance is the responsibility of the tenant. However, your location’s maintenance team can also take care of small repairs for you – this is included in your monthly service fees. Some of the simplest problems, however, remain your responsibility. For example, changing a light bulb or clearing a minorly clogged drain.
An overview of the responsibilities of all maintenance works can be found here.
Want to submit a maintenance request? Please log into Connect and create a new ticket to do so.
Maintenance requests can only be submitted through Socius Connect.
Having trouble with Connect or do you have additional questions? Please don’t hesistate to contact the management team. You can drop by during your management team’s office hours (if applicable) or make an appointment by emailing them (Contact page). You can also ask your group/hall manager for help.
Yes, you can submit a ticket in Socius Connect. You are responsible for the repairing costs yourself.
The exact expenses depend on the damage, the amount of work and material costs. Always clearly state in your maintenance request that it concerns damage. The technical manager will discuss the costs with you.
If the leak is small and does not immediately cause further damage, you can submit a maintenance request via Socius Connect. Set up a bucket or container yourself to prevent the water from running over the floor. Is it serious leakage and / or is there an immediate risk of subsequent damage? Then call the Socius emergency number 020-5148643.
In case of leakage from the water mains, we recommend closing the water in your home or residential group. If necessary, contact your hallway manager.
In case of leakage from the drain of your sink or shower, we recommend using it as little as possible. When using, make sure to place a bucket underneath to collect the water.
Do you have your own fuse box or electrical chase? First look in the electrical chase / fuse box yourself. If a group or stop is out, you can switch it on again or replace the stop.
Does the voltage drop again or does the group switch off again? Then remove all plugs from this group from the socket and switch off the lamps. Switch the group on again, plug in the plugs one by one, and switch the lights back on. When the power goes out again, you know which device is causing the problem.
Can’t solve the problem this way? Submit a ticket in Socius Connect. Do you have no electricity at all in your home or living group? Then call the emergency number: 020-5148643
This probably means that the battery of your smoke detector is empty. Submit a ticket in Socius Connect and we will replace it for you.
There is only one situation in which it is allowed to cover up smoke detector: this is only allowed if it is necessary maintenance work. If you cause a lot of dust while doing maintenance work (for example by drilling, sawing or sanding) then it is allowed to cover up the smoke detector. Covering prevents the detector from becoming soiled and therefore no longer working properly or giving error messages.
The Socius management teams strive to solve maintenance requests submitted through Connect within 14 days. Our maintenance managers check for new tickets several times a week. After reading your request, it is forwarded to the maintenance team or a partner company. The company or maintenance worker in question will contact you to make an appointment.
Has it been longer than 14 days since you submitted your request? Then we’d like to ask you to come by during your management team’s office hours (if applicable) or to send an email to your management team (Contact page).
Please also double check whether you got an automated confirmation by email of your maintenance request. Did you not get a confirmation? Then we’d like to ask you to try to submit your request again. Having trouble? You can contact the Connect helpdesk at connect@sociuswonen.nl.
The Socius management teams strive to solve maintenance requests submitted through Connect within 14 days. Our maintenance managers check for new tickets several times a week. Following this, the request is forwarded to the maintenance team or a partner company. The company or maintenance worker in question will contact you to make an appointment. You can always contact the person handling your ticket through the chat function in Connect. To use this, navigate to your ticket by clicking ‘My tickets’ after logging into Connect, and selecting the corresponding ticket.
If the internet has been arranged by us at your location, unfortunately you cannot use your own internet subscription via our cables. A collective subscription has been taken out for this.
Please report if your internet connection is slow or when other internet problems arise. Depending on where you live, you can report the issues you experience at the Internet service provider.
Do you live at TWA*, Karmijn, LOhuizen or Set? Contact Utelisys: supportacta@utelisys.com, or 020-5618106.
Do you live at De Ravel, De Saffier, Nano or De Aardbei? Contact LomboXnet: info@lomboxnet.nl, or 06-41412222.
Do you live at Wonen op de Hoek, De Nieuwe Eyk, or De Veltroos? You have to provide your own Internet connection. Do you experience problems with your connection? Always contact your Internet service provider.
We advise you to always state clearly: your house number and where you live. Explain your issue as detailed as possible. With this information, it is easier to fix the issue.
*At TWA, you can make a maintenance request in Connect if you have a broken Internet cable.
Always submit a maintenance request in Connect when a washing machine or dryer broke down.
At some of our locations, the washingmachines and dryers are maintained by Meolease. This is the case at Karmijn, Set, LOhuizen and De Nieuwe Eyk. Do you live in one of these locations? You can contact Meolease directly when a machine broke down.
If one of the machines shows an error message, always check the filters. If they are not full and the machine still doesn’t work, you can contact Meolease. You can reach them at: 0348 470 114.
What? Student housing: single rooms. 460 rooms spread over 7 floors. Groups of max. 20 students share facilities such as toilets, showers and large living rooms/kitchens.
For whom? Students only.
Where? Louwesweg 3
How can I sign up? Enter the waiting list through Connect. Rooms become available when a resident moves out. The current residents will choose a new housemate after a selection event. Persons who have signed up for the waiting list will automatically receive a heads-up through Connect when a room is available and a selection event is being planned. Note: Availability at these events is limited!
What? Social housing: Studio apartments & one bedroom apartments
For whom? Persons who are eligible for social housing: who have signed up through the Amsterdam ‘WoningNet’ system and whose income fits the ‘Passend Toewijzen’ rules.
Where? Louwesweg 5-231
How can I sign up? A WoningNet Amsterdam registration is needed. Please note: waiting times vary from 5 to 9 years. When a Karmijn apartment is available through WoningNet, the listing will be shared on our Facebook page.
What? Social housing: Studio apartments & one bedroom apartments
For whom? Persons who are eligible for social housing: who have signed up through the Amsterdam ‘WoningNet’ system and whose income fits the ‘Passend Toewijzen’ rules.
Where? Th. K. van Lohuizenlaan 10-164
How can I sign up? A WoningNet Amsterdam registration is needed. Please note: waiting times vary from 5 to 9 years. When a LOhuizen apartment is available through WoningNet, the listing will be shared on our Facebook page.
What? Social housing: Studio apartments, one bedroom apartments and two-bedroom apartments
For whom? Persons who are eligible for social housing: who have signed up through the Amsterdam ‘WoningNet’ system and whose income fits the ‘Passend Toewijzen’ rules.
Where? Ottho Heldringstraat 41 t/m 173
How can I sign up? A WoningNet Amsterdam registration is needed. Please note: waiting times vary from 5 to 9 years. When a Wonen op de Hoek apartment is available through WoningNet, the listing will be shared on our Facebook page.
What? Social housing: Studio apartments, one bedroom apartments and two-bedroom apartments
For whom? Persons who are eligible for social housing: who have signed up through the Amsterdam ‘WoningNet’ system and whose income fits the ‘Passend Toewijzen’ rules.
Where? Erich Salomonstraat 135a-151s
How can I sign up? A WoningNet Amsterdam registration is needed. Please note: waiting times vary from 5 to 9 years. When an apartment at Set is available through WoningNet, the listing will be shared on our Facebook page.
What? Student housing in a remodeled university building. The vast majority of Nano’s 246 rooms are single rooms, several are shared rooms. Nano’s rooms are spread over 3 floors. Groups of max. 20 students share facilities such as toilets, showers and large living rooms/kitchens.
For whom? Wageningen University & Research students only.
Where? Dreijenplein 8B
How can I sign up? Enter the waiting list through Connect. Rooms become available when a resident moves out. The current residents will choose a new housemate after a selection event. Persons who have signed up for the waiting list will automatically receive a heads-up through Connect when a room is available and a selection event is being planned. Note: Availability at these selection events is limited!
What? Social housing in a remodeled care facility. Studio apartments, one bedroom apartments and two-bedroom apartments.
For whom? Persons who are eligible for social housing: who have signed up through the Utrecht ‘WoningNet’ system and whose income fits the ‘Passend Toewijzen’ rules.
Where? Eykmanlaan 72 & 74
How can I sign up? A WoningNet Utrecht registration is needed. Please note: waiting times vary from 5 to 9 years. When a De Nieuwe Eyk apartment is available through WoningNet, the listing will be shared on our Facebook page.
What? Single occupancy rooms in a remodeled office building. De Ravel’s 180 rooms are spread over 9 floors. Groups of max. 20 students share facilities such as toilets, showers and large living rooms/kitchens.
For whom? Anyone between the ages of 18 and 30. Most of De Ravels residents are students.
Where? Ravellaan 96
How can I sign up? Enter the waiting list through Connect. Rooms become available when a resident moves out. The current residents will choose a new housemate after a selection event. Persons who have signed up for the waiting list will automatically receive a heads-up through Connect when a room is available and a selection event is being planned. Note: Availability at these selection events is limited!
What? Single occupancy rooms and studio apartments in a former care facility which has been remodeled. De Saffier’s 49 rooms and 111 studio apartments are spread across 5 floors.
For whom? Anyone between the ages of 18 and 30. Many of De Saffier’s residents are students.
Where? Saffierlaan 8-10
How can I sign up? Enter the waiting list through Connect. Rooms become available after someone moves out. The current residents will choose a new housemate after a selection event. Persons who have signed up for the waiting list will automatically receive a heads-up through Connect when a room is available and a selection event is being planned. Note: Availability at these selection events is limited!
What? Single occupancy rooms. De Veltroos’ 50 rooms are divided into 9 groups. Each group has 4-6 residents. The groups share facilities such as a toilet, bathroom and living room/kitchen.
For whom? Anyone between the ages of 18 and 30. Most of De Veltroos’ residents are students.
Where? Rooseveltlaan 826
How can I sign up? Enter the waiting list through Connect. Rooms become available when a resident moves out. The current residents will choose a new housemate after a selection event. Persons who have signed up for the waiting list will automatically receive a heads-up through Connect when a room is available and a selection event is being planned. Note: Availability for these selection events is limited!
What? Social housing in a remodeled former office building. Studio apartments, one bedroom apartments and two-bedroom apartments.
For whom? Persons who are eligible for social housing: who have signed up through the Almere ‘WoningNet’ system.
Where? Landdroststraat 10-174
How can I sign up? A WoningNet Almere registration is needed. Please note: waiting times vary from 5 to 9 years. When an apartment at De Aardbei is available through WoningNet, the listing will be shared on our Facebook page.
What about social gatherings?
There are different forms of ‘social gatherings’ at Socius:
All party request for the common areas will be rejected until further notice. We do this to reduce the chance of infection. Keep an eye on the latest measures of the national government at all times via this website. Take care of yourself and your neighbours.
Walk in – consultation hours will not take place at all of our locations until further notice. Do you want to contact someone from the management team? Please send an e-mail to the ‘pandbeheerder’ of your location and make an appointment. You can find contact information here. Please note that you still have to keep 1.5 meters.
With the departing of 1 August, the key handouts will take place with the leaving tenant. Termination of the lease, the leaving tenant will receive instructions/an explanation by mail of how the completion will continue. Please note that you still have to keep 1.5 meters. Wearing a face mask is not required, but is allowed. Please indicate this in advance.
Corridor meetings can take place physically again. Please note that you still have to keep 1.5 meters. Wearing a face mask is not required, but is allowed. Please indicate this in advance.
There is no longer a visitor restriction. However, please take care of yourself and your neighbours. Keep 1.5 meters where necessary and wear a face mask if necessary.