Information for internationals

The FAQs by residents and those looking for accommodation

STUDENT HOUSING & APARTMENTS

Socius_beeldlogo_rozeSocius is a housing agency for mostly young people. We house anyone between the ages of, roughly, 18 – 30. Some of our locations are exclusively for students. This is the case for TWA (in Amsterdam) and Nano (in Wageningen). Accommodation becomes available when a tenant moves out. This means that we do not have several rooms or apartments in store that we can rent out at will. Additionally, we cannot guarantee anyone accommodation: for most of our locations, current residents choose the new resident through a selection event.

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INFORMATION FOR RESIDENTS REGARDING THE CORONAVIRUS

What you can do to avoid contamination:

  1. Make sure to regularly and thoroughly wash your hands. Here you can find an instruction video on how to wash your hands properly.
  2. Make sure to cough or sneeze in your elbow and not on your hands. You can also use tissues. Please make sure to throw away the tissue and wash your clothes as soon as possible.
  3. Do not shake hands.
  4. Always keep a distance of at least 1,5 m. This applies to all the common areas, but also outdoors. If you want to take the elevator and it is crowded, please wait.
  5. Are you sick, with a fever above 38 degrees, and do you think you have been in contact with a corona patient? Please call your GP or the GP on duty: ‘Huisartsenpost’. You can find more information about what you should do if you are feeling sick and the latest news regarding the corona virus on this website.

Please keep an eye on yourself and your neighbors. Stay home and avoid all social contact if you have a cold, a fever or a cough.

The government has called upon everyone in the Netherlands to work from home as much as possible. Socius complies with this.

However, it is important to know that we are still available for your questions. You can reach us via e-mail or on our general phone number: 030 30 20 364. If you call this number you have the option to reach our financial department, or one of our other employees. It is possible that some requests may take a little longer, since everyone works from home. Please keep this in mind. Other than that, we hope there will be little changes. You can reach us on workdays from 09:00 – 12:30 and 13:00 – 17:00. You can reach the financial department on workdays from 09:00 – 12:30.

You will find posters in every location with information about the coronavirus. On these posters you can find information about the virus itself, the symptoms, how to avoid contamination and what to do if you experience symptoms. The posters are available in multiple languages.

You can also find accurate information on the website of the RIVM.

From the first of July 2020, the rules regarding social gatherings have been relaxed. It is important that we continue to be careful. There are different forms of ‘social gatherings’ at Socius:

  1. Party’s

Every request for a party (including the ones that were already approved) will be rejected until further notice. We do this to reduce the chance of infection.

  1. Walk in – consultation hours

Walk in – consultation hours will not take place until further notice. Do you want to contact someone from the management team? Please send an e-mail to the ‘pandbeheerder’ of your location and make an appointment. You can find contact information here.

  1. Key handouts

The key handouts will take place again like they used to. The leaving resident can be present at the key handout.

  1. Corridor meetings

Corridor meetings can take place online.

Socius wants to appeal to the responsibility of all tenants. Please make sure to keep your own space and the common areas clean.

The technical management team will carefully take up all the maintenance requests again. This means you can submit every maintenance request, including the ones that are not urgent. The management team will take up the most urgent requests first. Please keep this in mind. Thank you for understanding!

Please follow the instructions you have been provided with if you have been in contact with your GP and/or the GGD and there are signs of, or a suspicion of, infection with the coronavirus. Inform other people about this. Because of privacy laws, Socius does not receive information about residents who might be infected with the virus. However, it could be very helpful if your neighbors and the management team are aware of your situation. You are in no way obliged to share this information, but keep in mind that it might be sensible.

Do you temporarily have no job or less income because of the coronavirus and do you think you might not be able to pay your rent? Please send a proposal for a payment arrangement to our financial department. You can reach them via e-mail: huurzaken@sociuswonen.nl . We will contact you about the possibilities. Payment arrangements are only possible if you have less to no income because of the coronavirus and provided that you don’t already have a paying arrangement.

You can also ask for help from the municipality you’re living in. Each municipality has different rules. That is why we made a list of every municipal helpdesk here:

  • For the municipality of Amsterdam, click here;
  • For the municipality of Utrecht, click here (this website is in Dutch);
  • For the municipality of Wageningen, click here;
  • For the municipality of Almere, click here (this page is in Dutch).

No, unfortunately our residential groups do not fall under the official definition of “joint household”.

Below the concept and explanation of a (joint) household, obtained from the ‘noodverordening COVID-19’:

Joint household: the spouse, registered partner or other life companion and parents, grandparents and children, who are not separated from each other, insofar as they live at one address

Check the website of the RIVM for current information. Here you can find information (in English) about symptoms, an overview of the numbers and who you have to call when you fall sick.

Here you can find information from the Dutch government on the novel coronavirus.

Here you can find information from the ‘GGD’ in Amsterdam.

You can also call the national information line: 0800 1351.

We are happy to welcome you in one of our locations. During these times some things, like moving in, might go a little different than usual. If you don’t find the information you were looking for on this FAQ-page, you can send an e-mail to the management team of your building. You can find contact information here.

Moving in

Please keep in mind that you’re not supposed to be with a lot of people, if you need help moving in. Always keep a distance of 1,5 m. Consider other residents who are moving in. For example, wait when you see the elevator is crowded.

Gatherings and getting to know your fellow residents

Because of the restrictions imposed by the Dutch government, gatherings are not allowed. For example, parties and walk-in consultation hours will not take place until further notice. We understand you want to meet your fellow residents. Please be careful and don’t forget to keep your distance.

Measures and initiatives at your building

We confide in the responsibility of our residents. We ask everyone to wash their hands thoroughly, always cough or sneeze in their elbows and not on their hands and keep a distance of at least 1,5 m at all times. Keeping a distance might be difficult in our buildings with shared common areas and utilities. We understand. Still, we ask you to keep your distance as much as possible. In every location you can find posters with information about the measures.

We notice a lot of awesome initiatives. Flowers are handed out, people get groceries for their neighbors and there are spontaneous concerts. We are proud to see this. Do you also have a great idea? You can let us know by sending a message in Connect.

FINDING ACCOMMODATION

Generally, accommodation becomes available only when a tenant moves out. This means that we do not have a several rooms or apartments in store that we can rent out at will. Additionally, we cannot guarantee anyone accommodation: For most of our locations, current residents choose the new resident through a selection event called ‘hospiteeravond’.

You can find an overview of all our locations here. Each location has a description of how the sign up and selection process works.

Depending on which location tickles your fancy, you can respond to available accommodation either through the government-appointed social housing platform WoningNet or our own platform, called Socius Connect. At our sign up page you can register for Socius Connect for free.

Do note that all accommodation presented on WoningNet will require at least a 5 year wait.

If you have any questions about signing up for a location, please feel free to send our managers an e-mail! All contact info can be found on this page.

Generally, our locations use either ‘hospiteeravonden’ or ‘infoavonden’ for selecting new residents. Being personally present at these events is mandatory. Without having attended an information or selection event you will not qualify for any accommodation at a Socius location.

Are you not going to be able to attend a ‘hospiteeravond’ because you’re (still) abroad but you have already succesfully signed up for one? Then you may want to try contacting the group manager organizing the event. Their contact details can be found in Connect, under ‘Find a living space’ -> ‘My registrations’. You can ask them whether the group would be open to you calling in using a program like Skype or FaceTime. Please note that the group manager has the final say in this – they may not want to, or be able to, go through the extra effort required for this.

Are you not going to be able to attend an ‘infoavond’ because you’re (still) abroad? An infoavond is slightly more complicated; it’s an event at which you’ll be shown the accommodation and a lot of information is given. Typically, those who attended will be invited to fill out an online form so they can express their motivation for living at that accommodation. Have you already signed up for an information event that will take place while you’re still abroad? Please email the location’s management team (Contact page).

These are mandatory events to attend for anyone wanting to be considered for the available accommodation.

A ‘hospiteeravond’ is an evening organized by the current residents of part of a Socius location; typically the residents that share one partical hallway and the connected facilities. Through Connect an invitation is sent to all those who signed up for that location’s waiting lists. Around 10 to 15 slots are available for a hospiteeravond. Sometimes this means, if a location is very popular and there are many looking for accommodation, that those slots fill up within a few minutes. Those who signed up will find more details on the event under ‘Your registrations’ under the ‘Find a living space’ option.

In most cases we do not require residents to follow a university program to live at our locations. There are two exceptions. The first exception is TWA has rental agreements called ‘campus contracts’, which means that you can only live there if you’re enrolled at a university (‘wo/universiteit’), university of applied sciences (‘hbo/hogeschool’) or are enrolled in vocational education (‘mbo/beroepsonderwijs’). The second exception is Nano. To become a resident at Nano, you will need to be enrolled in a program at the Wageningen University & Research.

All those interested in one of our social housing locations will need to meet the income requirements. These requirements are dependent on the particular type of accommodation. Almost all our locations featuring apartments (meaning: accommodation where all facilities are included in the apartment offered and is not shared with others, such as a kitchen and a bathroom) are social housing. One exception to this is De Saffier. De Saffier is not social housing. There are income requirements for De Saffier, however,  any available accommodation is listed through our own Socius Connect platform, as opposed to the government-appointed platform WoningNet which all social housing is listed through.

An overview of all our locations (and whether or not they are social housing) can be found below.

Socius offers apartments at Set, LOhuizen, Karmijn, Wonen op de Hoek and De Nieuwe Eyk. Two-person households are permitted at these locations, with the exception of studio apartments. Please do note that both parties will need to be enrolled with WoningNet. Also, you will need written permission from Socius to move in together at a Socius location, as per the rental agreements.

Want to know more? Don’t hesitate to ask our local managers. You can find the contact details for each location on this page.

Socius houses ‘young people’: all our locations are directed at providing accommodation for people between the ages of, roughly, 18 and 30. Some locations do not have age restrictions. These are De Saffier, De Veltroos and De Nieuwe Eyk. We always advise people looking for accommodation to do their research and evaluate whether the atmosphere and character suits their needs and wishes. Having doubts? Please don’t hesitate to contact our colleagues at each location. You can find all contact details here.

Any refugees or former refugees that we provide housing to are registered through the local municipalities. There are no additional priority arrangements. We would like to encourage everyone to follow our general registration procedure.  

None of our locations are suitable for children. Because of the temporary nature of our locations our accommodations do not fit the needs of (small) families.

Socius does not offer accessible accommodation at this time.

Non-active users are regularly removed from our waiting lists. This way, any closed waiting lists regain availability and we are able to ensure that the waiting lists are comprised of those looking for accommodation only.

It’s possible that the available slots for this event were filled within minutes: when the guest lists for these events are opened, all those who signed up for those locations receive an invitation. For some locations, that means that a large number of people will try to sign up for an event that has a limited availability – 10 to 15 slots. Those who are fastest have the largest chance of getting on the list.

However, even though the list may appear full at this time, it is possible that someone may cancel. In that case, their slot will become available again through Connect; so keep an eye on the ‘Current offers’ section for this reason.

Please contact the location of the selection event that already took place. They can help you with removing you from the old selection event so you can sign up for a new one.

GENERAL QUESTIONS BY RESIDENTS

Log in, using your emailaddress and password, to Socius Connect at the following URL: connect.sociuswonen.nl. After logging in, select ‘New ticket’ under ‘Tickets’ in the menu on the left. Can’t find it?  We made a GIF to explain (the GIF text is in Dutch, however, the location of the menu is the same.)

Forget your password? No worries! Just select ‘Did you forget your password’ on the login page, right next to the ‘Log in’ button and follow the steps shown. Do you have any problems or additional questions on using Socius Connect? Our Connect helpdesk will be happy to help you out: connect@sociuswonen.nl. Please include a screenshot of the problem with your email – that always helps.

I can’t seem to login anymore, what should I do?

To properly help you with this question, we require some additional information. What is the error that is shown when you try to login? Generally, there are two options:

  • It’s possible your emailaddress is not recognized;
  • It’s possible that your account has been deactivated because you were a no-show at a ‘hospiteeravond’ or ‘infoavond’ (selection event).

Let us know what the problem is you’re encountering by sending the Connect helpdesk a message at connect@sociuswonen.nl.

I’ve lost my password for Connect, what should I do to get a new one?

If do not remember your password you can create a new one by selecting ‘Did you forget your password?’ on the login screen, to the right of the ‘Log in’-button. After filling out your information, you will receive an automated email that contains an activation link with which you can create a new password.

My Connect account seems to be deactivated. How can it be reactivated?

If your account has been set to be deactivated, it is probably because you were marked as absent without a having contacted the organizer of a selection event. Socius is strict on people attending these event, so that they happen in the best way possible. Only in some cases your account may be reactivated. To do this, please contact the management team of the location where the selection event took place.

Your group manager is your first point of contact within the community. For example, you can talk to him/her in case of social tension within your group, when you have general questions about Socius, but also when passing on maintenance requests for the shared spaces. Additionally, you are welcome to talk to your group manager if you have any ideas to make your community more pleasant.

Our managers on-site work part-time and flexible hours. This means that they are often not reachable by phone. The best way to contact them is to send an email. An overview of all contact details for all locations can be found here.

Are you a resident and would you like to notify the management team in case of an emergency situation* taking place in the building? Please call the emergency hotline: 020-5148643.

To contact the management team for non-pressing issues please create a ticket in Connect. You can also visit the management team’s office hours (if applicable) or send an email (Contact page).

*’Emergencies’ are situations that pose immediate danger or (serious) consequential damage. Examples of this are: serious leakage, non-functioning heating at outside temperatures of below 10 degrees Celsius, large-scale power outages and malfunctions in the fire alarm system. Are you encountering violent situations involving two or more persons? Please always notify the national emergency services first: 112.

If you’re a resident of a Socius location, you should contact the emergency hotling in case of an emergency in your building. The number is 020-5148643. In case of serious danger to persons please call the national emergency services through 112.

‘Emergencies’ are situations that pose immediate danger or (serious) consequential damage. Examples of this are: serious leakage, non-functioning heating at outside temperatures of below 10 degrees Celsius, large-scale power outages and malfunctions in the fire alarm system. Are you encountering violent situations involving two or more persons? Please always notify the national emergency services first: 112.

Note: Have you locked yourself out of your accommodation or have you lost your keys? These are not seen as situations for which you can contact the emergency hotline. You are personally responsible for having one of your spare keys available through a neighbor or a friend. You may call the emergency number in this situation, however: there is no obligation from Socius / your location’s management team to assist you in this situation. If the management team is willing to meet with you and provide you with access to your accommodation, you will be charged €50. More information on this under ‘I’ve locked myself out. Can the management team open my door for me?’.

Living in close quarters with many other young people means that you will have to tolerate normal ‘living’ noises. Often, residents produce quite a bit of noise without being aware of it. Please talk to your neighbors to find a solution together.

Has a constructive conversation with your neighbors proven to be difficult? Only in this case you may contact your hall/group manager. Please also submit a ticket on the situation in Connect. This way the management team will know when and how often you’re experiencing nuisance is experienced.

As a tenant you are personally responsible for distributing your spare keys. Please consider leaving spare keys with family, friends, neighbors or roommates you trust.

Have you lost your key? If your management team has office hours, you can visit and ask whether one of the managers would mind accompanying you and opening your door for you. No office hours (soon)? Then you have the option to call the emergency hotline. Depending on their availability, a manager can meet up with you and open your door for you. For this service you will be charged €50,-.

To clarify: Socius / the management team of your location is not obligated to assist you in this situation. You should not assume our managers are available around the clock to open your door for you. Additionally, you are free hire a locksmith. Note: Have you hired a locksmith, and has this caused damage to your lock or door? In that case, you are responsible for any resulting damages.

Do you feel that the floors, staircases, windows are dirty because the cleaning team isn’t doing their job correctly? Please notify the management team by creating a ticket in Connect. Do you feel like your neighbors are creating an unsanitary environment? Please talk to each other about this. Are you having trouble in this process? Let us know through Connect.

Please let the management know by creating a ticket in Connect! Socius will tackle the vermin control if necessary.

In this, it is highly important that you (and your neighbors or housemates) also work to create a sanitary living environment. Please prevent exposed food or food waste, do not leave garbage bags or empty pizza boxes in areas that mice may reach and make sure you have a waste bin that closes correctly. Keep your food in airtight containers and clean your kitchen and other areas where food is prepared, kept or consumed.

Socius will control any infestation with poison and/or traps, and if necessary will hire a professional vermin control service.

Have you encountered bedbugs in your home/building? Please contact the emergency hotline immediately: 0205148643. If we are notified as soon as possible, we can take action to prevent any possible further spread of the infestation.

When you feel that your ticket(s) has not been handled properly, you may file a complaint with Socius. To do this, please send a message containing a complete description of the situation to info@sociuswonen.nl. Include the following:

  • An overview of the tickets submitted, including dates;
  • An overview of all contact you had with the management team.

After you’ve sent us your message, we will escalate your complaint to the relevant location manager.

Our management teams strive to personally handle each ticket within 3 to 5 working days. Have you been waiting for a response for longer than 5 working days? Please let us know through the chat function in Connect in the ticket submitted. Go to Tickets –> My tickets and select the corresponding ticket to contact us.

When you own a property, there are two kinds of insurance. An insurance for the building itself (opstalverzekering/property insurance) and insurance for any possessions inside of the building (inboedelverzekering/household insurance).
Either Socius or the owner of the properties that we rent is responsible for the property insurance for the buildings themselves. As a tenant you are responsible for taking out household insurance. If you choose not to insure your possessions, there is no process to receive compensation through Socius.
This is why we strongly advise every resident to take out a household insurance (inboedelverzekering).

Yes, it is possible to move to another residence within your current residential location. Note: the options/processes of moving to another house is different for every residential location.

Will the house be rented through Woningnet? You should apply for the house through the advertisement that has been placed on Woningnet.

Will the house be rented through Connect? Socius is taking into account a 1 calendar month cancellation period. Because of this you should cancel your own room before the first day of the month. Keep in mind that you have to cancel in the same month where the residence of your liking will be cancelled as well. During this cancellation on Connect you can leave a note saying you want to move to another house within your residential location. We recommend to also send an e-mail to the info@ email address of your location. After this we will let you know if it is possible for you to move into the other house. If moving is not possible you can withdraw your own lease cancellation.

Are there more people interested in the house? Together with a ‘gangbeheerder’ all interested residents will try to figure out a solution. Is there no solution? Socius will organize a ‘hospiteeravond’ for people that are not renting at the location.

Note: if you don’t cancel the lease of your own house before the first day of the month, it is not possible to move to the house of your liking.

Do you live at TWA, Karmijn, Set, Wonen op de Hoek or LoHuizen? There is a parking area near your house where you, or your visitors, can park your car. Do you want to rent a parking spot? Send an e-mail to: parkerenamsterdam@de-alliantie.nl.

RENTAL AFFAIRS

Our goal is to offer affordable accommodation for young people. To do this, we adhere to the rental pricing based on the Dutch government’s ‘woningwaarderingsstelsel’ (home valuation system).

Contact your location’s rental manager by sending an email. You can find the management team’s contact details on this page.

In some situations, you may have someone else live in the accommodation that you are a tenant of. You will need to ask permission to do this. Without permission, subletting is illegal.

The regulations for subletting differ per location. Renting out your accommodation through Airbnb or similar services is not allowed in any shape or form. During your absence you will be responsible for your accommodation and the monthly rent payments.

More information on the possibilities of subletting can be found with the rental manager of your location. You can contact the rental manager by emailing; all contact info can be found on this page.

Taking into account a 1 calender month cancellation period, you can cancel your lease through Socius Connect. To do this, create a new ticket by selection ‘Tickets’ > ‘New ticket’ > ‘Kamer opzeggen’. The rental manager of your location will then contact you for the following process.

Your accommodation has a cancellation period of 1 calendar month. Example: Are you cancelling your rent through Connect on March 3rd? Then your final day of renting your accommodation is April 30th. If you cancel your rent on March 31st, the final date is still April 30th.

This cancellation period is also mentioned in your rental agreement.

When you do not pay your rent (in time), Socius will send you a reminder. You will need to transfer the sum as soon as possible. Did you pay your total rent due and feel that the reminder is incorrect? Please contact our financial rental department: huurzaken@socius.nl.

Did you receive a reminder but are you unable to pay the sum (in full)? Please contact our financial rental department as soon as possible: huurzaken@sociuswonen.nl.

Have you delivered your accommodation at the end of your lease damagefree and do you not have any outstanding debt? Then you will receive your deposit at the end of the month following your last month of rent. Example: Did you rent your accommodation until the end of December? Then you will receive your deposit at the end of January. Do you have any questions concerning your security deposit? Please contact the financial rental department: rent@socius.nl.

Are you behind on rent and do you want to fix this with a paying arrangement? Paying arrangement are possible in some cases. If you are a resident you can send a proposal for a paying arrangement to our financial department. You can send an e-mail to: huurzaken@sociuswonen.nl . Please clearly state in this e-mail why you are behind on rent. We will contact you about the possibilities.

These are uncertain times. The corona crisis has a strong grip on everyone. The crisis has financial impact on a lot of people in the Netherlands. We realize this might also be the case for some of our residents. That’s why the communication about the rent increase is not a pleasant message. We understand.

Ask for help!

We realize the corona crisis might have financial impact on our residents. We would like to help those who experience problems paying the rent, or foresee problems in the future. Do you temporarily have no job or less income because of the corona virus? Do not hesitate to contact us via: huurzaken@sociuswonen.nl. We want to find a solution that best fits your needs.

Dutch Home Valuation System

We observe the rent determined by the Dutch Home Valuation System [Woningwaarderingsstelsel] of the Dutch government. The rent you pay for your home is 100% of this value at virtually all of our locations*. Here you can find more information about this system.

Each year we determine the rent increase according to the Dutch Home Valuation System. The closer your rent is to the value of the Dutch Home Valuation System, the less it increases. If your room or home was let too cheaply, the rent will be increased faster. This explains differences in the rent increase.

The Dutch Home Valuation System follows inflation. The inflation for 2019 was 2.6%. The owners of our buildings also increase the rent according to the inflation percentage. This means that, for us, the rent will increase as well. This has implications for us, which we have to follow. In addition, the Dutch government tries to financially support the Dutch. By doing so, the government tries to help at the income side, not the expenditure side. This means lessors are not asked to delay the rent increase.

Residents will receive more information before the first of May 2020.

*Expections are: the dependent houses at De Saffier and the independent houses with fitting allocation in some of our locations in Amsterdam.

MAINTENANCE

Normally in The Netherlands, small maintenance is the responsibility of the tenant. However, your location’s maintenance team can also take care of small repairs for you – this is included in your monthly service fees. Some of the simplest problems, however, remain your responsibility. For example, changing a light bulb or clearing a minorly clogged drain.

An overview of the responsibilities of all maintenance works can be found here.

Want to submit a maintenance request? Please log into Connect and create a new ticket to do so.

Maintenance requests can only be submitted through Socius Connect.

Having trouble with Connect or do you have additional questions? Please don’t hesistate to contact the management team. You can drop by during your management team’s office hours (if applicable) or make an appointment by emailing them (Contact page). You can also ask your group/hall manager for help.

The Socius management teams strive to solve maintenance requests submitted through Connect within 14 days. Our maintenance managers check for new tickets several times a week. After reading your request, it is forwarded to the maintenance team or a partner company. The company or maintenance worker in question will contact you to make an appointment.

Has it been longer than 14 days since you submitted your request? Then we’d like to ask you to come by during your management team’s office hours (if applicable) or to send an email to your management team (Contact page).

Please also double check whether you got an automated confirmation by email of your maintenance request. Did you not get a confirmation? Then we’d like to ask you to try to submit your request again. Having trouble? You can contact the Connect helpdesk at connect@sociuswonen.nl.

The Socius management teams strive to solve maintenance requests submitted through Connect within 14 days. Our maintenance managers check for new tickets several times a week. Following this, the request is forwarded to the maintenance team or a partner company. The company or maintenance worker in question will contact you to make an appointment. You can always contact the person handling your ticket through the chat function in Connect. To use this, navigate to your ticket by clicking ‘My tickets’ after logging into Connect, and selecting the corresponding ticket.

If you have slow Internet connection, we ask you to report this. Depending on where you live, you can report the issues you experience at the Internet service provider.

Do you live at TWA*, Karmijn, LoHuizen or Set? Contact Utelisys: supportacta@utelisys.com, or 020-5618106.

Do you live at De Ravel, De Saffier, Computechnion, Nano or De Aardbei? Contact Lomboxnet: info@lomboxnet.nl, or

06-41412222.

Do you live at Wonen op de Hoek, De Nieuwe Eyk, or De Veltroos? You have to provide your own Internet connection. Do you experience problems with your connection? Always contact your Internet service provider.

We advise you to always state clearly: your house number and where you live. Explain your issue as detailed as possible. With this information, it is easier to fix the issue.

*At TWA, you can make a maintenance request in Connect if you have a broken Internet cable.

Always submit a maintenance request in Connect when a washing machine or dryer broke down.

At some of our locations, the washingmachines and dryers are maintained by Meolease. This is the case at Karmijn, Set, LOhuizen and De Nieuwe Eyk. Do you live in one of these locations? You can contact Meolease directly when a machine broke down.

If one of the machines shows an error message, always check the filters. If they are not full and the machine still doesn’t work, you can contact Meolease. You can reach them at: 0348 470 114.

INFORMATION ON OUR LOCATIONS

You'll find concise descriptions on each location below. Included is information on how to sign up for each type of accommodation.

Our locations in Amsterdam

What? Student housing: single rooms. 460 rooms spread over 7 floors.  Groups of max. 20 students share facilities such as toilets, showers and large living rooms/kitchens.

For whom? Students only.

Where? Louwesweg 3

How can I sign up? Enter the waiting list through Connect. Rooms become available when a resident moves out. The current residents will choose a new housemate after a selection event. Persons who have signed up for the waiting list will automatically receive a heads-up through Connect when a room is available and a selection event is being planned. Note: Availability at these events is limited!

What? Social housing: Studio apartments & one bedroom apartments

For whom? Persons who are eligible for social housing: who have signed up through the Amsterdam ‘WoningNet’ system and whose income fits the ‘Passend Toewijzen’ rules.

Where? Louwesweg 5-231

How can I sign up? A WoningNet Amsterdam registration is needed. Please note: waiting times vary from 5 to 9 years. When a Karmijn apartment is available through WoningNet, the listing will be shared on our Facebook page.

What? Social housing: Studio apartments & one bedroom apartments

For whom? Persons who are eligible for social housing: who have signed up through the Amsterdam ‘WoningNet’ system and whose income fits the ‘Passend Toewijzen’ rules.

Where? Th. K. van Lohuizenlaan 10-164

How can I sign up? A WoningNet Amsterdam registration is needed. Please note: waiting times vary from 5 to 9 years.  When a LOhuizen apartment is available through WoningNet, the listing will be shared on our Facebook page.

What? Social housing: Studio apartments, one bedroom apartments and two-bedroom apartments

For whom? Persons who are eligible for social housing: who have signed up through the Amsterdam ‘WoningNet’ system and whose income fits the ‘Passend Toewijzen’ rules.

Where? Ottho Heldringstraat 41 t/m 173

How can I sign up? A WoningNet Amsterdam registration is needed. Please note: waiting times vary from 5 to 9 years. When a Wonen op de Hoek apartment is available through WoningNet, the listing will be shared on our Facebook page.

What? Social housing: Studio apartments, one bedroom apartments and two-bedroom apartments

For whom? Persons who are eligible for social housing: who have signed up through the Amsterdam ‘WoningNet’ system and whose income fits the ‘Passend Toewijzen’ rules.

Where? Erich Salomonstraat 135a-151s

How can I sign up? A WoningNet Amsterdam registration is needed. Please note: waiting times vary from 5 to 9 years. When an apartment at Set is available through WoningNet, the listing will be shared on our Facebook page.

Our locations in Wageningen

What? Student housing in a remodeled university building. The vast majority of Nano’s 246 rooms are single rooms, several are shared rooms. Nano’s rooms are spread over 3 floors.  Groups of max. 20 students share facilities such as toilets, showers and large living rooms/kitchens.

For whom? Wageningen University & Research students only.

Where? Dreijenplein 8B

How can I sign up? Enter the waiting list through Connect. Rooms become available when a resident moves out. The current residents will choose a new housemate after a selection event. Persons who have signed up for the waiting list will automatically receive a heads-up through Connect when a room is available and a selection event is being planned. Note: Availability at these selection events is limited!

What? Student housing in a remodeled university office building. All of Computechnion’s rooms are single occupancy. The 96 rooms are spread over 3 floors.  Groups of max. 16 students share facilities such as toilets, showers and large living rooms/kitchens.

For whom? Anyone between the ages of 18 and 30. Most of Computechnion’s residents are students at Wageningen University and Research.

Where? Dreijenplein 2A

How can I sign up? Enter the waiting list through Connect. Rooms become available when a resident moves out. The current residents will choose a new housemate after a selection event. Persons who have signed up for the waiting list will automatically receive a heads-up through Connect when a room is available and a selection event is being planned. Note: Availability at these selection events is limited!

Our locations in Utrecht

What? Social housing in a remodeled care facility. Studio apartments, one bedroom apartments and two-bedroom apartments.

For whom? Persons who are eligible for social housing: who have signed up through the Utrecht ‘WoningNet’ system and whose income fits the ‘Passend Toewijzen’ rules.

Where? Eykmanlaan 72 & 74

How can I sign up? A WoningNet Utrecht registration is needed. Please note: waiting times vary from 5 to 9 years. When a De Nieuwe Eyk apartment is available through WoningNet, the listing will be shared on our Facebook page.

What? Single occupancy rooms in a remodeled office building. De Ravel’s 180 rooms are spread over 9 floors.  Groups of max. 20 students share facilities such as toilets, showers and large living rooms/kitchens.

For whom? Anyone between the ages of 18 and 30. Most of De Ravels residents are students.

Where? Ravellaan 96

How can I sign up? Enter the waiting list through Connect. Rooms become available when a resident moves out. The current residents will choose a new housemate after a selection event. Persons who have signed up for the waiting list will automatically receive a heads-up through Connect when a room is available and a selection event is being planned. Note: Availability at these selection events is limited!

What? Single occupancy rooms and studio apartments in a former care facility which has been remodeled. De Saffier’s 49 rooms and 111 studio apartments are spread across 5 floors.

For whom? Anyone between the ages of 18 and 30. Many of De Saffier’s residents are students.

Where? Saffierlaan 8-10

How can I sign up? Enter the waiting list through Connect. Rooms become available after someone moves out. The current residents will choose a new housemate after a selection event. Persons who have signed up for the waiting list will automatically receive a heads-up through Connect when a room is available and a selection event is being planned. Note: Availability at these selection events is limited!

What? Single occupancy rooms. De Veltroos’ 50 rooms are divided into 9 groups. Each group has 4-6 residents. The groups share facilities such as a toilet, bathroom and living room/kitchen.

For whom? Anyone between the ages of 18 and 30. Most of De Veltroos’ residents are students.

Where? Rooseveltlaan 826

How can I sign up? Enter the waiting list through Connect. Rooms become available when a resident moves out. The current residents will choose a new housemate after a selection event. Persons who have signed up for the waiting list will automatically receive a heads-up through Connect when a room is available and a selection event is being planned. Note: Availability for these selection events is limited!

Our Almere location

What? Social housing in a remodeled former office building. Studio apartments, one bedroom apartments and two-bedroom apartments.

For whom? Persons who are eligible for social housing: who have signed up through the Almere ‘WoningNet’ system.

Where? Landdroststraat 10-174

How can I sign up? A WoningNet Almere registration is needed. Please note: waiting times vary from 5 to 9 years. When an apartment at De Aardbei is available through WoningNet, the listing will be shared on our Facebook page.

Information for internationals - Socius