Information for internationals

The FAQs by residents and those looking for accommodation

STUDENT HOUSING & APARTMENTS

Socius_beeldlogo_rozeSocius is a housing agency for mostly young people. We house anyone between the ages of, roughly, 18 – 30. Some of our locations are exclusively for students. This is the case for TWA (in Amsterdam) and Nano (in Wageningen). Accommodation becomes available when a tenant moves out. This means that we do not have a several rooms or apartments in store that we can rent out at will. Additionally, we cannot guarantee anyone accommodation: For most of our locations, current residents choose the new resident through a selection event.

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FINDING ACCOMMODATION

Generally, accommodation becomes available only when a tenant moves out. This means that we do not have a several rooms or apartments in store that we can rent out at will. Additionally, we cannot guarantee anyone accommodation: For most of our locations, current residents choose the new resident through a selection event called ‘hospiteeravond’.

You can find an overview of all our locations here. Each location has a description of how the sign up and selection process works.

Depending on which location tickles your fancy, you can respond to available accommodation either through the government-appointed social housing platform WoningNet or our own platform, called Socius Connect. At our sign up page you can register for Socius Connect for free.

Do note that all accommodation presented on WoningNet will require at least a 5 year wait.

If you have any questions about signing up for a location, please feel free to send our managers an e-mail! All contact info can be found on this page.

Generally, our locations use either ‘hospiteeravonden’ or ‘infoavonden’ for selecting new residents. Being personally present at these events is mandatory. Without having attended an information or selection event you will not qualify for any accommodation at a Socius location.

Are you not going to be able to attend a ‘hospiteeravond’ because you’re (still) abroad but you have already succesfully signed up for one? Then you may want to try contacting the group manager organizing the event. Their contact details can be found in Connect, under ‘Find a living space’ -> ‘My registrations’. You can ask them whether the group would be open to you calling in using a program like Skype or FaceTime. Please note that the group manager has the final say in this – they may not want to, or be able to, go through the extra effort required for this.

Are you not going to be able to attend an ‘infoavond’ because you’re (still) abroad? An infoavond is slightly more complicated; it’s an event at which you’ll be shown the accommodation and a lot of information is given. Typically, those who attended will be invited to fill out an online form so they can express their motivation for living at that accommodation. Have you already signed up for an information event that will take place while you’re still abroad? Please email the location’s management team (Contact page).

These are mandatory events to attend for anyone wanting to be considered for the available accommodation.

A ‘hospiteeravond’ is an evening organized by the current residents of part of a Socius location; typically the residents that share one partical hallway and the connected facilities. Through Connect an invitation is sent to all those who signed up for that location’s waiting lists. Around 10 to 15 slots are available for a hospiteeravond. Sometimes this means, if a location is very popular and there are many looking for accommodation, that those slots fill up within a few minutes. Those who signed up will find more details on the event under ‘Your registrations’ under the ‘Find a living space’ option.

In most cases we do not require residents to follow a university program to live at our locations. There are two exceptions. The first exception is TWA has rental agreements called ‘campus contracts’, which means that you can only live there if you’re enrolled at a university (‘wo/universiteit’), university of applied sciences (‘hbo/hogeschool’) or are enrolled in vocational education (‘mbo/beroepsonderwijs’). The second exception is Nano. To become a resident at Nano, you will need to be enrolled in a program at the Wageningen University & Research.

All those interested in one of our social housing locations will need to meet the income requirements. These requirements are dependent on the particular type of accommodation. Almost all our locations featuring apartments (meaning: accommodation where all facilities are included in the apartment offered and is not shared with others, such as a kitchen and a bathroom) are social housing. One exception to this is De Saffier. De Saffier is not social housing. There are income requirements for De Saffier, however,  any available accommodation is listed through our own Socius Connect platform, as opposed to the government-appointed platform WoningNet which all social housing is listed through.

An overview of all our locations (and whether or not they are social housing) can be found below.

Socius offers apartments at Set, LOhuizen, Karmijn, Wonen op de Hoek and De Nieuwe Eyk. Two-person households are permitted at these locations, with the exception of studio apartments. Please do note that both parties will need to be enrolled with WoningNet. Also, you will need written permission from Socius to move in together at a Socius location, as per the rental agreements.

Want to know more? Don’t hesitate to ask our local managers. You can find the contact details for each location on this page.

Socius houses ‘young people’: all our locations are directed at providing accommodation for people between the ages of, roughly, 18 and 30. Some locations do not have age restrictions. These are De Saffier, De Veltroos and De Nieuwe Eyk. We always advise people looking for accommodation to do their research and evaluate whether the atmosphere and character suits their needs and wishes. Having doubts? Please don’t hesitate to contact our colleagues at each location. You can find all contact details here.

Any refugees or former refugees that we provide housing to are registered through the local municipalities. There are no additional priority arrangements. We would like to encourage everyone to follow our general registration procedure.  

None of our locations are suitable for children. Because of the temporary nature of our locations our accommodations do not fit the needs of (small) families.

Socius does not offer accessible accommodation at this time.

Non-active users are regularly removed from our waiting lists. This way, any closed waiting lists regain availability and we are able to ensure that the waiting lists are comprised of those looking for accommodation only.

It’s possible that the available slots for this event were filled within minutes: when the guest lists for these events are opened, all those who signed up for those locations receive an invitation. For some locations, that means that a large number of people will try to sign up for an event that has a limited availability – 10 to 15 slots. Those who are fastest have the largest chance of getting on the list.

However, even though the list may appear full at this time, it is possible that someone may cancel. In that case, their slot will become available again through Connect; so keep an eye on the ‘Current offers’ section for this reason.

Please contact the location of the selection event that already took place. They can help you with removing you from the old selection event so you can sign up for a new one.

GENERAL QUESTIONS BY RESIDENTS

Log in, using your emailaddress and password, to Socius Connect at the following URL: connect.sociuswonen.nl. After logging in, select ‘New ticket’ under ‘Tickets’ in the menu on the left. Can’t find it?  We made a GIF to explain (the GIF text is in Dutch, however, the location of the menu is the same.)

Forget your password? No worries! Just select ‘Did you forget your password’ on the login page, right next to the ‘Log in’ button and follow the steps shown. Do you have any problems or additional questions on using Socius Connect? Our Connect helpdesk will be happy to help you out: connect@sociuswonen.nl. Please include a screenshot of the problem with your email – that always helps.

Log in, using your emailaddress and password, to Socius Connect at the following URL: connect.sociuswonen.nl. After logging in, select ‘New ticket’ under ‘Tickets’ in the menu on the left. Can’t find it?  We made a GIF to explain (the GIF text is in Dutch, however, the location of the menu is the same.)

Forget your password? No worries! Just select ‘Did you forget your password’ on the login page, right next to the ‘Log in’ button and follow the steps shown. Do you have any problems or additional questions on using Socius Connect? Our Connect helpdesk will be happy to help you out: connect@sociuswonen.nl. Please include a screenshot of the problem with your email – that always helps.

I can’t seem to login anymore, what should I do?

To properly help you with this question, we require some additional information. What is the error that is shown when you try to login? Generally, there are two options:

  • It’s possible your emailaddress is not recognized;
  • It’s possible that your account has been deactivated because you were a no-show at a ‘hospiteeravond’ or ‘infoavond’ (selection event).

Let us know what the problem is you’re encountering by sending the Connect helpdesk a message at connect@sociuswonen.nl.

I’ve lost my password for Connect, what should I do to get a new one?

If do not remember your password you can create a new one by selecting ‘Did you forget your password?’ on the login screen, to the right of the ‘Log in’-button. After filling out your information, you will receive an automated email that contains an activation link with which you can create a new password.

My Connect account seems to be deactivated. How can it be reactivated?

If your account has been set to be deactivated, it is probably because you were marked as absent without a having contacted the organizer of a selection event. Socius is strict on people attending these event, so that they happen in the best way possible. Only in some cases your account may be reactivated. To do this, please contact the management team of the location where the selection event took place.

Your group manager is your first point of contact within the community. For example, you can talk to him/her in case of social tension within your group, when you have general questions about Socius, but also when passing on maintenance requests for the shared spaces. Additionally, you are welcome to talk to your group manager if you have any ideas to make your community more pleasant.

Our managers on-site work part-time and flexible hours. This means that they are often not reachable by phone. The best way to contact them is to send an email. An overview of all contact details for all locations can be found here.

Are you a resident and would you like to notify the management team in case of an emergency situation* taking place in the building? Please call the emergency hotline: 020-5148643.

To contact the management team for non-pressing issues please create a ticket in Connect. You can also visit the management team’s office hours (if applicable) or send an email (Contact page).

*’Emergencies’ are situations that pose immediate danger or (serious) consequential damage. Examples of this are: serious leakage, non-functioning heating at outside temperatures of below 10 degrees Celsius, large-scale power outages and malfunctions in the fire alarm system. Are you encountering violent situations involving two or more persons? Please always notify the national emergency services first: 112.

If you’re a resident of a Socius location, you should contact the emergency hotling in case of an emergency in your building. The number is 020-5148643. In case of serious danger to persons please call the national emergency services through 112.

‘Emergencies’ are situations that pose immediate danger or (serious) consequential damage. Examples of this are: serious leakage, non-functioning heating at outside temperatures of below 10 degrees Celsius, large-scale power outages and malfunctions in the fire alarm system. Are you encountering violent situations involving two or more persons? Please always notify the national emergency services first: 112.

Note: Have you locked yourself out of your accommodation or have you lost your keys? These are not seen as situations for which you can contact the emergency hotline. You are personally responsible for having one of your spare keys available through a neighbor or a friend. You may call the emergency number in this situation, however: there is no obligation from Socius / your location’s management team to assist you in this situation. If the management team is willing to meet with you and provide you with access to your accommodation, you will be charged €50. More information on this under ‘I’ve locked myself out. Can the management team open my door for me?’.

Living in close quarters with many other young people means that you will have to tolerate normal ‘living’ noises. Often, residents produce quite a bit of noise without being aware of it. Please talk to your neighbors to find a solution together.

Has a constructive conversation with your neighbors proven to be difficult? Only in this case you may contact your hall/group manager. Please also submit a ticket on the situation in Connect. This way the management team will know when and how often you’re experiencing nuisance is experienced.

As a tenant you are personally responsible for distributing your spare keys. Please consider leaving spare keys with family, friends, neighbors or roommates you trust.

Have you lost your key? If your management team has office hours, you can visit and ask whether one of the managers would mind accompanying you and opening your door for you. No office hours (soon)? Then you have the option to call the emergency hotline. Depending on their availability, a manager can meet up with you and open your door for you. For this service you will be charged €50,-.

To clarify: Socius / the management team of your location is not obligated to assist you in this situation. You should not assume our managers are available around the clock to open your door for you. Additionally, you are free hire a locksmith. Note: Have you hired a locksmith, and has this caused damage to your lock or door? In that case, you are responsible for any resulting damages.

Do you feel that the floors, staircases, windows are dirty because the cleaning team isn’t doing their job correctly? Please notify the management team by creating a ticket in Connect. Do you feel like your neighbors are creating an unsanitary environment? Please talk to each other about this. Are you having trouble in this process? Let us know through Connect.

Please let the management know by creating a ticket in Connect! Socius will tackle the vermin control if necessary.

In this, it is highly important that you (and your neighbors or housemates) also work to create a sanitary living environment. Please prevent exposed food or food waste, do not leave garbage bags or empty pizza boxes in areas that mice may reach and make sure you have a waste bin that closes correctly. Keep your food in airtight containers and clean your kitchen and other areas where food is prepared, kept or consumed.

Socius will control any infestation with poison and/or traps, and if necessary will hire a professional vermin control service.

Have you encountered bedbugs in your home/building? Please contact the emergency hotline immediately: 0205148643. If we are notified as soon as possible, we can take action to prevent any possible further spread of the infestation.

When you feel that your ticket(s) has not been handled properly, you may file a complaint with Socius. To do this, please send a message containing a complete description of the situation to info@sociuswonen.nl. Include the following:

  • An overview of the tickets submitted, including dates;
  • An overview of all contact you had with the management team.

After you’ve sent us your message, we will escalate your complaint to the relevant location manager.

Our management teams strive to personally handle each ticket within 3 to 5 working days. Have you been waiting for a response for longer than 5 working days? Please let us know through the chat function in Connect in the ticket submitted. Go to Tickets –> My tickets and select the corresponding ticket to contact us.

When you own a property, there are two kinds of insurance. An insurance for the building itself (opstalverzekering/property insurance) and insurance for any possessions inside of the building (inboedelverzekering/household insurance).
Either Socius or the owner of the properties that we rent is responsible for the property insurance for the buildings themselves. As a tenant you are responsible for taking out household insurance. If you choose not to insure your possessions, there is no process to receive compensation through Socius.
This is why we strongly advise every resident to take out a household insurance (inboedelverzekering).

RENTAL AFFAIRS

Our goal is to offer affordable accommodation for young people. To do this, we adhere to the rental pricing based on the Dutch government’s ‘woningwaarderingsstelsel’ (home valuation system).

Contact your location’s rental manager by sending an email. You can find the management team’s contact details on this page.

In some situations, you may have someone else live in the accommodation that you are a tenant of. You will need to ask permission to do this. Without permission, subletting is illegal.

The regulations for subletting differ per location. Renting out your accommodation through Airbnb or similar services is not allowed in any shape or form. During your absence you will be responsible for your accommodation and the monthly rent payments.

More information on the possibilities of subletting can be found with the rental manager of your location. You can contact the rental manager by emailing; all contact info can be found on this page.

Taking into account a 1 calender month cancellation period, you can cancel your lease through Socius Connect. To do this, create a new ticket by selection ‘Tickets’ > ‘New ticket’ > ‘Kamer opzeggen’. The rental manager of your location will then contact you for the following process.

Your accommodation has a cancellation period of 1 calendar month. Example: Are you cancelling your rent through Connect on March 3rd? Then your final day of renting your accommodation is April 30th. If you cancel your rent on March 31st, the final date is still April 30th.

This cancellation period is also mentioned in your rental agreement.

When you do not pay your rent (in time), Socius will send you a reminder. You will need to transfer the sum as soon as possible. Did you pay your total rent due and feel that the reminder is incorrect? Please contact our financial rental department: rent@socius.nl.

Did you receive a reminder but are you unable to pay the sum (in full)? Please contact our financial rental department as soon as possible: rent@socius.nl.

Have you delivered your accommodation at the end of your lease damagefree and do you not have any outstanding debt? Then you will receive your deposit at the end of the month following your last month of rent. Example: Did you rent your accommodation until the end of December? Then you will receive your deposit at the end of January. Do you have any questions concerning your security deposit? Please contact the financial rental department: rent@socius.nl.

MAINTENANCE

Normally in The Netherlands, small maintenance is the responsibility of the tenant. However, your location’s maintenance team can also take care of small repairs for you – this is included in your monthly service fees. Some of the simplest problems, however, remain your responsibility. For example, changing a light bulb or clearing a minorly clogged drain.

An overview of the responsibilities of all maintenance works can be found here.

Want to submit a maintenance request? Please log into Connect and create a new ticket to do so.

Maintenance requests can only be submitted through Socius Connect.

Having trouble with Connect or do you have additional questions? Please don’t hesistate to contact the management team. You can drop by during your management team’s office hours (if applicable) or make an appointment by emailing them (Contact page). You can also ask your group/hall manager for help.

The Socius management teams strive to solve maintenance requests submitted through Connect within 14 days. Our maintenance managers check for new tickets several times a week. After reading your request, it is forwarded to the maintenance team or a partner company. The company or maintenance worker in question will contact you to make an appointment.

Has it been longer than 14 days since you submitted your request? Then we’d like to ask you to come by during your management team’s office hours (if applicable) or to send an email to your management team (Contact page).

Please also double check whether you got an automated confirmation by email of your maintenance request. Did you not get a confirmation? Then we’d like to ask you to try to submit your request again. Having trouble? You can contact the Connect helpdesk at connect@sociuswonen.nl.

The Socius management teams strive to solve maintenance requests submitted through Connect within 14 days. Our maintenance managers check for new tickets several times a week. Following this, the request is forwarded to the maintenance team or a partner company. The company or maintenance worker in question will contact you to make an appointment. You can always contact the person handling your ticket through the chat function in Connect. To use this, navigate to your ticket by clicking ‘My tickets’ after logging into Connect, and selecting the corresponding ticket.

INFORMATION ON OUR LOCATIONS

You'll find concise descriptions on each location below. Included is information on how to sign up for each type of accommodation.

Our locations in Amsterdam

What? Student housing: single rooms. 460 rooms spread over 7 floors.  Groups of max. 20 students share facilities such as toilets, showers and large living rooms/kitchens.

For whom? Students only.

Where? Louwesweg 3

How can I sign up? Enter the waiting list through Connect. Rooms become available when a resident moves out. The current residents will choose a new housemate after a selection event. Persons who have signed up for the waiting list will automatically receive a heads-up through Connect when a room is available and a selection event is being planned. Note: Availability at these events is limited!

What? Social housing: Studio apartments & one bedroom apartments

For whom? Persons who are eligible for social housing: who have signed up through the Amsterdam ‘WoningNet’ system and whose income fits the ‘Passend Toewijzen’ rules.

Where? Louwesweg 5-231

How can I sign up? A WoningNet Amsterdam registration is needed. Please note: waiting times vary from 5 to 9 years. When a Karmijn apartment is available through WoningNet, the listing will be shared on our Facebook page.

What? Social housing: Studio apartments & one bedroom apartments

For whom? Persons who are eligible for social housing: who have signed up through the Amsterdam ‘WoningNet’ system and whose income fits the ‘Passend Toewijzen’ rules.

Where? Th. K. van Lohuizenlaan 10-164

How can I sign up? A WoningNet Amsterdam registration is needed. Please note: waiting times vary from 5 to 9 years.  When a LOhuizen apartment is available through WoningNet, the listing will be shared on our Facebook page.

What? Social housing: Studio apartments, one bedroom apartments and two-bedroom apartments

For whom? Persons who are eligible for social housing: who have signed up through the Amsterdam ‘WoningNet’ system and whose income fits the ‘Passend Toewijzen’ rules.

Where? Ottho Heldringstraat 41 t/m 173

How can I sign up? A WoningNet Amsterdam registration is needed. Please note: waiting times vary from 5 to 9 years. When a Wonen op de Hoek apartment is available through WoningNet, the listing will be shared on our Facebook page.

What? Social housing: Studio apartments, one bedroom apartments and two-bedroom apartments

For whom? Persons who are eligible for social housing: who have signed up through the Amsterdam ‘WoningNet’ system and whose income fits the ‘Passend Toewijzen’ rules.

Where? Erich Salomonstraat 135a-151s

How can I sign up? A WoningNet Amsterdam registration is needed. Please note: waiting times vary from 5 to 9 years. When an apartment at Set is available through WoningNet, the listing will be shared on our Facebook page.

Our locations in Wageningen

What? Student housing in a remodeled university building. The vast majority of Nano’s 246 rooms are single rooms, several are shared rooms. Nano’s rooms are spread over 3 floors.  Groups of max. 20 students share facilities such as toilets, showers and large living rooms/kitchens.

For whom? Wageningen University & Research students only.

Where? Dreijenplein 8B

How can I sign up? Enter the waiting list through Connect. Rooms become available when a resident moves out. The current residents will choose a new housemate after a selection event. Persons who have signed up for the waiting list will automatically receive a heads-up through Connect when a room is available and a selection event is being planned. Note: Availability at these selection events is limited!

What? Student housing in a remodeled university office building. All of Computechnion’s rooms are single occupancy. The 96 rooms are spread over 3 floors.  Groups of max. 16 students share facilities such as toilets, showers and large living rooms/kitchens.

For whom? Anyone between the ages of 18 and 30. Most of Computechnion’s residents are students at Wageningen University and Research.

Where? Dreijenplein 2A

How can I sign up? Enter the waiting list through Connect. Rooms become available when a resident moves out. The current residents will choose a new housemate after a selection event. Persons who have signed up for the waiting list will automatically receive a heads-up through Connect when a room is available and a selection event is being planned. Note: Availability at these selection events is limited!

Our locations in Utrecht

What? Social housing in a remodeled care facility. Studio apartments, one bedroom apartments and two-bedroom apartments.

For whom? Persons who are eligible for social housing: who have signed up through the Utrecht ‘WoningNet’ system and whose income fits the ‘Passend Toewijzen’ rules.

Where? Eykmanlaan 72 & 74

How can I sign up? A WoningNet Utrecht registration is needed. Please note: waiting times vary from 5 to 9 years. When a Wonen op de Hoek apartment is available through WoningNet, the listing will be shared on our Facebook page.

What? Single occupancy rooms in a remodeled office building. De Ravel’s 180 rooms are spread over 9 floors.  Groups of max. 20 students share facilities such as toilets, showers and large living rooms/kitchens.

For whom? Anyone between the ages of 18 and 30. Most of De Ravels residents are students.

Where? Ravellaan 96

How can I sign up? Enter the waiting list through Connect. Rooms become available when a resident moves out. The current residents will choose a new housemate after a selection event. Persons who have signed up for the waiting list will automatically receive a heads-up through Connect when a room is available and a selection event is being planned. Note: Availability at these selection events is limited!

What? Single occupancy rooms and studio apartments in a former care facility which has been remodeled. De Saffier’s 49 rooms and 111 studio apartments are spread across 5 floors.

For whom? Anyone between the ages of 18 and 30. Many of De Saffier’s residents are students.

Where? Saffierlaan 8-10

How can I sign up? Enter the waiting list through Connect. Rooms become available after someone moves out. The current residents will choose a new housemate after a selection event. Persons who have signed up for the waiting list will automatically receive a heads-up through Connect when a room is available and a selection event is being planned. Note: Availability at these selection events is limited!

What? Single occupancy rooms. De Veltroos’ 50 rooms are divided into 9 groups. Each group has 4-6 residents. The groups share facilities such as a toilet, bathroom and living room/kitchen.

For whom? Anyone between the ages of 18 and 30. Most of De Veltroos’ residents are students.

Where? Rooseveltlaan 826

How can I sign up? Enter the waiting list through Connect. Rooms become available when a resident moves out. The current residents will choose a new housemate after a selection event. Persons who have signed up for the waiting list will automatically receive a heads-up through Connect when a room is available and a selection event is being planned. Note: Availability for these selection events is limited!

Our Almere location

What? Social housing in a remodeled former office building. Studio apartments, one bedroom apartments and two-bedroom apartments.

For whom? Persons who are eligible for social housing: who have signed up through the Almere ‘WoningNet’ system.

Where? Landdroststraat 10-174

How can I sign up? A WoningNet Almere registration is needed. Please note: waiting times vary from 5 to 9 years. When an apartment at De Aardbei is available through WoningNet, the listing will be shared on our Facebook page.

Information for internationals - Socius